The mediating role of emotional labor in the relationship between perceived organizational support and job satisfaction of allied health professionals

Support at work is associated with increased job satisfaction among allied health professionals; however, the mechanisms by which this relationship operates are unknown. This study investigates how perceived organizational support (POS) impacts job satisfaction among allied health professionals, emphasizing the mediating role of emotional labor strategies, including surface acting and deep acting. A cross-sectional online survey was conducted between July 4 and 23 August 2023, with 293 physical therapists. Mediation analysis was used to explore the relationships between POS, job satisfaction, and emotional labor. Findings indicate that POS directly enhances job satisfaction. Surface acting partially mediates this relationship, suggesting that professionals relying on surface acting may experience reduced job satisfaction. However, deep acting was not a significant mediator. Understanding the role of emotional labor in allied health professionals’ job satisfaction is crucial. Organizational support that fosters emotional self-regulation may help mitigate the negative effects of surface acting, promoting well-being and retention. This study offers valuable insights for healthcare administrators and policymakers.