Quality of Experience Prediction for First-Person Shooter Online Gaming: The Case Study of Call of Duty

Latency is the most impactful on fairness and Quality of Experience (QoE) in First-Person Shooter (FPS) games. High latency degrades the QoE of players, who may leave the game if unsatisfied with their QoE. Modern FPS games make great efforts to maintain an excellent QoE even under a poor Internet connection with high latency. Those efforts include the wide distribution of game servers and many software optimizations to smooth the effect of lags in the games. This study aims to provide insights into QoE estimation for network-intensive applications by examining one of the most prominent FPS games of the past two decades: Call of Duty. We observed that the game dynamically adjusts its network traffic behavior, including packet size and transmission rate, in response to variations in network quality. However, the ISP does not have this capability since the network traffic is encrypted; observing the game's network traffic does not expose its nature and most certainly does not expose the game player's intensity, latency, or QoE. We propose a novel technique for estimating latency and QoE in FPS games from an ISP-level perspective. In our evaluation, the model detected problematic latency in near real-time with 81% accuracy and an 80% F1 on a 10-second window, highlighting a trade-off between responsiveness and predictive performance. The dataset generated for this study is publicly available to support further research.