"Is There Anything Else I Can Help YouWith?" Challenges in Deploying an On-Demand Crowd-Powered Conversational Agent

Ting Hao Huang, Walter S. Lasecki, Amos Azaria, Jeffrey P. Bigham

פרסום מחקרי: פרק בספר / בדוח / בכנספרסום בספר כנסביקורת עמיתים

29 ציטוטים ‏(Scopus)

תקציר

Intelligent conversational assistants, such as Apple's Siri, Microsoft's Cortana, and Amazon's Echo, have quickly become a part of our digital life. However, these assistants have major limitations, which prevents users from conversing with them as they would with human dialog partners. This limits our ability to observe how users really want to interact with the underlying system. To address this problem, we developed a crowd-powered conversational assistant, Chorus, and deployed it to see how users and workers would interact together when mediated by the system. Chorus sophisticatedly converses with end users over time by recruiting workers on demand, which in turn decide what might be the best response for each user sentence. Up to the first month of our deployment, 59 users have held conversations with Chorus during 320 conversational sessions. In this paper, we present an account of Chorus' deployment, with a focus on four challenges: (i) identifying when conversations are over, (ii) malicious users and workers, (iii) on-demand recruiting, and (iv) settings in which consensus is not enough. Our observations could assist the deployment of crowd-powered conversation systems and crowd-powered systems in general.

שפה מקוריתאנגלית
כותר פרסום המארחProceedings of the 4th AAAI Conference on Human Computation and Crowdsourcing, HCOMP 2016
עורכיםArpita Ghosh, Matthew Lease
עמודים79-88
מספר עמודים10
מסת"ב (אלקטרוני)9781577357742
סטטוס פרסוםפורסם - 3 נוב׳ 2016
אירוע4th AAAI Conference on Human Computation and Crowdsourcing, HCOMP 2016 - Austin, ארצות הברית
משך הזמן: 30 אוק׳ 20163 נוב׳ 2016

סדרות פרסומים

שםProceedings of the 4th AAAI Conference on Human Computation and Crowdsourcing, HCOMP 2016

כנס

כנס4th AAAI Conference on Human Computation and Crowdsourcing, HCOMP 2016
מדינה/אזורארצות הברית
עירAustin
תקופה30/10/163/11/16

טביעת אצבע

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