Starting a conversation: The place of managers in opening discussions in communities of practice

Azi Lev-On; Nili Steinfeld

doi:10.1007/978-3-662-44914-1_4

Starting a conversation: The place of managers in opening discussions in communities of practice

Azi Lev-On, Nili Steinfeld

The Moscowitz School of Communication

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

1 Scopus citations

Abstract

Online communities of practice are becoming significant discursive arenas in many organizations. Much literature about online communities depicts them as peer-based environments based on user-generated content, where community members take a central role in starting conversations. The current study shifts the focus from community members into managers, and asks who starts conversations in communities of practice, and if there are differences between discussions opened by managers and by community members in terms of scope, topics of discussion, engagement and level of participation. Findings demonstrate the importance of managers in starting conversations and setting the discursive environment of communities of practice.

Original language	English
Title of host publication	Electronic Participation - 6th IFIP WG 8.5 International Conference, ePart 2014, Proceedings
Editors	Efthimios Tambouris, Ann Macintosh, Frank Bannister
Pages	38-51
Number of pages	14
ISBN (Electronic)	9783662449134
DOIs	https://doi.org/10.1007/978-3-662-44914-1_4
State	Published - 2014
Event	14th European Conference on Evolutionary Computation in Combinatorial Optimization, EvoCOP 2014 - Granada, Spain Duration: 23 Apr 2014 → 25 Apr 2014

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	8654
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	14th European Conference on Evolutionary Computation in Combinatorial Optimization, EvoCOP 2014
Country/Territory	Spain
City	Granada
Period	23/04/14 → 25/04/14

Keywords

Communities of practice
Conversations
Engagement
Managers
Online discussions
Social media

Access to Document

10.1007/978-3-662-44914-1_4

Cite this

Lev-On, A., & Steinfeld, N. (2014). Starting a conversation: The place of managers in opening discussions in communities of practice. In E. Tambouris, A. Macintosh, & F. Bannister (Eds.), Electronic Participation - 6th IFIP WG 8.5 International Conference, ePart 2014, Proceedings (pp. 38-51). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 8654). https://doi.org/10.1007/978-3-662-44914-1_4

Lev-On, Azi ; Steinfeld, Nili. / Starting a conversation : The place of managers in opening discussions in communities of practice. Electronic Participation - 6th IFIP WG 8.5 International Conference, ePart 2014, Proceedings. editor / Efthimios Tambouris ; Ann Macintosh ; Frank Bannister. 2014. pp. 38-51 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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abstract = "Online communities of practice are becoming significant discursive arenas in many organizations. Much literature about online communities depicts them as peer-based environments based on user-generated content, where community members take a central role in starting conversations. The current study shifts the focus from community members into managers, and asks who starts conversations in communities of practice, and if there are differences between discussions opened by managers and by community members in terms of scope, topics of discussion, engagement and level of participation. Findings demonstrate the importance of managers in starting conversations and setting the discursive environment of communities of practice.",

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Lev-On, A & Steinfeld, N 2014, Starting a conversation: The place of managers in opening discussions in communities of practice. in E Tambouris, A Macintosh & F Bannister (eds), Electronic Participation - 6th IFIP WG 8.5 International Conference, ePart 2014, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 8654, pp. 38-51, 14th European Conference on Evolutionary Computation in Combinatorial Optimization, EvoCOP 2014, Granada, Spain, 23/04/14. https://doi.org/10.1007/978-3-662-44914-1_4

Starting a conversation: The place of managers in opening discussions in communities of practice. / Lev-On, Azi ; Steinfeld, Nili.
Electronic Participation - 6th IFIP WG 8.5 International Conference, ePart 2014, Proceedings. ed. / Efthimios Tambouris; Ann Macintosh; Frank Bannister. 2014. p. 38-51 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 8654).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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Lev-On A , Steinfeld N. Starting a conversation: The place of managers in opening discussions in communities of practice. In Tambouris E, Macintosh A, Bannister F, editors, Electronic Participation - 6th IFIP WG 8.5 International Conference, ePart 2014, Proceedings. 2014. p. 38-51. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-662-44914-1_4

Starting a conversation: The place of managers in opening discussions in communities of practice

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