Predicting Subscriber Usage: Analyzing Multidimensional Time-Series Using Convolutional Neural Networks

Benjamin Azaria, Lee Ad Gottlieb

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

1 Scopus citations

Abstract

Companies operating under the subscription model typically invest significant resources attempting to predict customers’ future usage. These predictions can be used to fuel growth: Companies can use them to target individual customers – for example to convert non-paying consumers to begin paying for enhanced services – or to identify customers not maximizing their subscription product. This can allow the company to avoid an increase in the churn rate, and to increase the usage of some customers. In this work, we develop a deep learning model to predict the product usage of a given consumer, based on historical usage. We adapt a Convolutional Neural Network with auxiliary input to time-series data, and demonstrate that this enhanced model effectively predicts future change in usage.

Original languageEnglish
Title of host publicationCyber Security, Cryptology, and Machine Learning - 6th International Symposium, CSCML 2022, Proceedings
EditorsShlomi Dolev, Amnon Meisels, Jonathan Katz
PublisherSpringer Science and Business Media Deutschland GmbH
Pages259-269
Number of pages11
ISBN (Print)9783031076886
DOIs
StatePublished - 2022
Event6th International Symposium on Cyber Security Cryptography and Machine Learning, CSCML 2022 - Beer Sheva, Israel
Duration: 30 Jun 20221 Jul 2022

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume13301 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference6th International Symposium on Cyber Security Cryptography and Machine Learning, CSCML 2022
Country/TerritoryIsrael
CityBeer Sheva
Period30/06/221/07/22

Keywords

  • Convolutional neural networks
  • Multidimensional time-series
  • Usage prediction

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