Let us talk to people, not to computers: Obstacles for establishing relationships and trust in social workers' online communities of practice

Azi Lev-On, Odelia Adler

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

2 Scopus citations

Abstract

The paper studies social workers' online communities of practice and presents the perceptions of their members about such online communities' potential for establishing relationships and trust. The interviewees expressed three main clusters of reasons for why relationships and trust cannot be properly established and sustained through online communities of practice. These reasons involve general hostility to computer-mediated communication as an arena for relationship development, the non-computerized professional environment of social workers, and particular features of the communities that were studied.

Original languageEnglish
Title of host publicationElectronic Participation - 5th IFIP WG 8.5 International Conference, ePart 2013, Proceedings
Pages80-94
Number of pages15
DOIs
StatePublished - 2013
Event5th IFIP WG 8.5 International Conference on Electronic Participation, ePart 2013 - Koblenz, Germany
Duration: 17 Sep 201319 Sep 2013

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume8075 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference5th IFIP WG 8.5 International Conference on Electronic Participation, ePart 2013
Country/TerritoryGermany
CityKoblenz
Period17/09/1319/09/13

Keywords

  • communication
  • communities of practice
  • online communities
  • relationships
  • trust

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