Facsimile transmission versus mail delivery of self-administered questionnaires in industrial surveys

Israel D. Nebenzahl, Eugene D. Jaffe

Research output: Contribution to journalArticlepeer-review

2 Scopus citations

Abstract

The authors investigate whether the use of facsimile transmission of questionnaires to industrial populations can improve response as compared to mail surveys. The authors demonstrate in a two-phase empirical study that facsimile-transmitted questionnaires generated similar response rates as did questionnaires delivered and returned by mail, but had significantly faster response and lower total cost.

Original languageEnglish
Pages (from-to)167-175
Number of pages9
JournalIndustrial Marketing Management
Volume24
Issue number3
DOIs
StatePublished - Jun 1995

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