Abstract
A conceptual framework intended to predict the number of online purchases made by Internet users in an early stage market is presented and examined using data collected in Israel. Those more likely to report buying online saw low costs and substantial benefits associated with e-shopping. They were experienced Internet users who valued online information searching. They were also more likely to shop over the phone, but did not especially like to go shopping. Finally, they tended to be the primary purchaser in the household. Our framework enhances understanding of the factors affecting consumers' online shopping behaviour, aides in profiling typical electronic shoppers, and may help practitioners develop more personalized marketing programs to increase e-commerce sales.
| Original language | English |
|---|---|
| Pages (from-to) | 316-331 |
| Number of pages | 16 |
| Journal | Canadian Journal of Administrative Sciences |
| Volume | 26 |
| Issue number | 4 |
| DOIs | |
| State | Published - Dec 2009 |
| Externally published | Yes |
Keywords
- Consumer behaviour
- E-commerce
- E-service
- Early-stage markets
- Internet
- Online shopping
- Perceived benefits
- Perceived costs