Caregiving representations at work and the moderating role of job self-efficacy

This study measured the eff ect of job self-effi cacy and caregiving dimensions (hyperactivation and deactivation) on Organizational Citizenship Behavior (OCB) in a sample of 160 customer service workers. While job self-effi cacy and caregiving deactivation independently had moderate main eff ects on OCB– Individual and OCB–Organizational, the eff ect of caregiving hyperactivation was smaller and signifi cantly contributed solely to OCB–Organizational. When caregiving dimensions were examined in interaction with job self-effi cacy, the eff ect of deactivated caregiving on OCB–Organizational was stronger for workers who scored high on job self-effi cacy.