"Is There Anything Else I Can Help YouWith?" Challenges in Deploying an On-Demand Crowd-Powered Conversational Agent

Ting Hao Huang, Walter S. Lasecki, Amos Azaria, Jeffrey P. Bigham

نتاج البحث: فصل من :كتاب / تقرير / مؤتمرمنشور من مؤتمرمراجعة النظراء

29 اقتباسات (Scopus)

ملخص

Intelligent conversational assistants, such as Apple's Siri, Microsoft's Cortana, and Amazon's Echo, have quickly become a part of our digital life. However, these assistants have major limitations, which prevents users from conversing with them as they would with human dialog partners. This limits our ability to observe how users really want to interact with the underlying system. To address this problem, we developed a crowd-powered conversational assistant, Chorus, and deployed it to see how users and workers would interact together when mediated by the system. Chorus sophisticatedly converses with end users over time by recruiting workers on demand, which in turn decide what might be the best response for each user sentence. Up to the first month of our deployment, 59 users have held conversations with Chorus during 320 conversational sessions. In this paper, we present an account of Chorus' deployment, with a focus on four challenges: (i) identifying when conversations are over, (ii) malicious users and workers, (iii) on-demand recruiting, and (iv) settings in which consensus is not enough. Our observations could assist the deployment of crowd-powered conversation systems and crowd-powered systems in general.

اللغة الأصليةالإنجليزيّة
عنوان منشور المضيفProceedings of the 4th AAAI Conference on Human Computation and Crowdsourcing, HCOMP 2016
المحررونArpita Ghosh, Matthew Lease
الصفحات79-88
عدد الصفحات10
رقم المعيار الدولي للكتب (الإلكتروني)9781577357742
حالة النشرنُشِر - 3 نوفمبر 2016
الحدث4th AAAI Conference on Human Computation and Crowdsourcing, HCOMP 2016 - Austin, الولايات المتّحدة
المدة: ٣٠ أكتوبر ٢٠١٦٣ نوفمبر ٢٠١٦

سلسلة المنشورات

الاسمProceedings of the 4th AAAI Conference on Human Computation and Crowdsourcing, HCOMP 2016

!!Conference

!!Conference4th AAAI Conference on Human Computation and Crowdsourcing, HCOMP 2016
الدولة/الإقليمالولايات المتّحدة
المدينةAustin
المدة٣٠/١٠/١٦٣/١١/١٦

بصمة

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