Do leader expectations shape employee service performance? Enhancing self-expectations and internalization in employee role identity

Keyphrases

• Self-expectations 100%
• Role Identity 100%
• Normative Expectations 100%
• Employee Service Performance 100%
• Leader Expectations 100%
• Employee Roles 100%
• Social Influence 50%
• High Quality Service 50%
• Retail 25%
• Identification with Leader 25%
• Role of Leaders 25%
• Quality of Service 25%
• Authority Figure 25%
• Leader Influence 25%
• Theory of Planned Behavior 25%
• Identity Studies 25%
• Compliance Detection 25%
• Work Expectations 25%
• Role Models 25%
• Service Role 25%

Social Sciences

• Role Identity 100%
• Internalization 100%
• Social Influence 66%
• Role Model 33%

Psychology

• Internalization 100%
• Authority Figure 50%
• Theory of Planned Behavior 50%
• Quantitative Study 50%